Why is my artwork is not accepted?

Step-by-Step Guide to Troubleshoot Artwork Upload Issues on Jumpstr

1. Verify the image dimensions

   Ensure your artwork meets the minimum size requirements of 1000 x 1000 pixels. Here is how you can check the dimensions:

   • Right-click on your image file and select 'Properties' (Windows) or 'Get Info' (Mac).

   • Navigate to the 'Details' tab (Windows) or 'More Info' section (Mac) to view the dimensions of the image.

     
     
2. Check the filetype
   • Make sure your image is in an accepted file format: jpeg, jpg, png, gif, bmp, or tiff. To check the file type:

   • Look at the file extension in the file's name or properties/details window that you used in step 1.

     
     
3. File conversion or resizing
   • If your file does not meet the criteria for dimensions or file type, use a converter to modify it. You can use IMG2GO to do this. Here's how:
   • Visit the webpage: https://www.img2go.com/resize-image.
   • Click on “Choose File” to upload your artwork.
   • To resize the image, enter the desired width and height (minimum 1000 x 1000 pixels) in the respective fields.
   • To convert the file type, select the desired format from the drop-down list. We recommend .PNG
   • Set DPI to 300
   • Click "Start" to initiate the conversion or resizing process.

   • Once completed, download the modified image file.

     
     

Additional Tips:

• Always keep an original copy of your artwork before making changes.
• Ensure your internet connection is stable to prevent upload disruptions.

If you've tried the above steps and are still experiencing issues, reach out to Jumpstr's support for further assistance.