How to Update Your Email or Reset Your Password?

Need to update your login info? No problem — you can change your email or password for your Jumpstr account in just a few clicks! 


To change your email address:

  1. Log in to your Jumpstr account.
  2. Click your profile icon in the top-right corner.
  3. Go to Profile Settings.
  4. Under the Account Info section, update your email address.
  5. Hit Save — and you're all set!

You may be asked to confirm your new email via a verification link.


To change your password:

  1. Go to the Login page at app.jumpstr.io.
  2. Click "Forgot Password?"
  3. Enter your registered email address and follow the reset instructions.

You'll receive an email with a link to create a new password.

Need help updating your login info?

Our support team is here if you get stuck or don’t receive the reset email — just drop us a message! 


Want us to add two-step verification in the future? Let us know — we’re listening!