I’m getting an error message

If something’s not working and you’re seeing an error message, don’t worry — we’ll help you sort it out. Here’s what to check first:

Common reasons you might see an error:

• Missing required fields — Double-check that you’ve filled in everything: song title, artist name, genre, release date, artwork, and audio file.
• Unsupported file formats —
  • Audio: Must be WAV, MP3, M4A, FLAC, or AIFF
  • Artwork: Should be a PNG file, 3000x3000px, and meet all our cover art guidelines
• File too large or corrupted — Try re-exporting your audio or artwork and uploading again.
• Special characters or emojis — Avoid using emojis or unusual punctuation in track titles, artist names, or metadata.

Still getting the error?

If everything looks correct and the error won’t go away, take a screenshot of the message and send it to our team via the purple chat bubble or email.

We’ll jump in and help you out as fast as we can.