Contacting Support
Need help with your release, account, or anything else on Jumpstr? We’re here for you and ready to assist.
Ways to reach us:
- In-app chat (fastest)
- Log in at app.jumpstr.io
- Click the chat icon in the bottom-right corner
- Start a conversation with our support team
- Email
- Send us a message at support@jumpstr.io
- Include as much detail as possible (e.g. UPC, release name, artist name, issue)
Support hours
We typically respond within 24 hours on business days, and often much faster.
Tip: For the fastest help, use the in-app chat and attach any links or screenshots that can help us understand your issue.